Thank you for shopping at AX STORE. If you are not entirely satisfied with your purchase, we’re here to help.
- Returns1.1. You have 14 calendar days to return an item from the date you received it.
1.2. To be eligible for a return, your item must be sealed ,unused and in the same condition that you received it. It must also be in the original packaging.
1.3. Please include the original receipt or proof of purchase with the return.
- Refunds2.1. Once we receive your item, we will inspect it and notify you of the status of your refund after inspecting the item.
2.2. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- Shipping3.1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Exceptions4.1. Some items are non-returnable. These may include sale items, perishable goods, customized products, etc.
4.2. If an item is damaged or defective, please contact us on the same day of receiving the item. We will arrange for a replacement or refund, depending on the situation, at our discretion.
4.3. Customized PCs cannot be returned as all components will be opened for assembling purposes.
- Exchanges5.1. If you would like to exchange an item for a different item, please contact us within 14 days of receiving your purchase.
5.2. Exchange items should also be sealed, unused and in their original condition and packaging, . Customers are responsible for the shipping costs of returning the item for exchange.
5.3. Customized PCs cannot be exchange as all components will be opened for assembling purposes.
6. Warranty (T&C)
The terms of the warranty may vary depending on the policies set by the certified distributors of the product, whether they are located inside or outside of Kuwait. The warranty will be void if the product is found to be damaged or broken during the purchase period.
Exclusions
- Warranty does not cover repairs resulting from negligence, abuse, misuse, improper installation, liquid spillage, or unauthorized repairs outside the Products’ brand authorized service center.
- Burnt pixels, black dots, or bright points that may appear on the screen of LCD or LED monitors are not considered manufacturing defects and are therefore not covered by the warranty.
- The warranty does not extend to consumable components, such as mouse buttons, keyboard keys, battery life, or other parts considered to be consumables.
- Warranty coverage does not extend to PC components that have been incorrectly installed by the customer or any service center.
Product Delivery Instructions for Warranty
Warranty procedures differ based on agreements with distributors with in and outside of Kuwait:
6.1. Terms and Conditions for Certified Distributors in Kuwait
For products that come from certified distributors in Kuwait, repairs and exchanges under warranty should be processed at the distributor’s certified repair centers. In these cases, AX Store is not responsible for delivering the products to the distributors for repair or exchange. Customers should coordinate with the respective certified distributors directly for warranty claims.
6.2. Terms and Conditions for AX Store Products
For products of which AX Store is the distributor and which come from outside of Kuwait, the following warranty procedures will apply:
- AX Store will collect the product from the customer.
- Our team will then inspect the product to determine if there is a legitimate manufacturing issue.
- If a manufacturing issue is confirmed, we will exchange the product and deliver the replacement back to the customer.
If the product is out of stock, customers have the right to either exchange it for a different product of equal price value or wait until the original product becomes available again.
7. Contact Us
If you have any questions on how to return your item to us, please contact our customer service team at [email protected] or via WhatsApp at +965 22204965.
