Privacy Policy

By using ax.com.kw, you agree to the collection and use of information described in this policy, subject to applicable law.

Depending on how you use our services, we collect contact and account information such as your name, email address, phone number, and account details; order and delivery information such as products ordered, your address, order history, invoices, and delivery instructions; and transaction information such as payment status, transaction references, and refund records. We also collect information you provide for support, including messages, product details, photos, or videos, and technical information such as IP address, browser and device details, website interactions, and information collected through cookies or similar technologies.

Payments are processed through payment providers. Information entered into a provider’s payment interface is also handled under that provider’s privacy and security terms.

We use personal information to process orders, payments, deliveries, returns, and refunds; manage accounts; provide customer support; handle warranty requests; and maintain transaction records. We also use it to send essential service messages, detect fraud, secure the website, investigate misuse, improve the shopping experience, and meet applicable legal and accounting obligations. We also use information for marketing communications, relevant advertising, and campaign measurement in accordance with applicable law.

Promotional communications are separate from essential order and service messages. You can unsubscribe from promotional emails using the link in the message or contact us to request that marketing messages stop. Opting out of marketing does not prevent necessary communications about an existing order, refund, or support request.

Our website uses cookies and may use similar technologies to support shopping functions, understand visitor activity, measure advertising, and support relevant promotions. Information involved may include product views, cart activity, purchases, device details, and online identifiers. Measurement may include events sent from our servers to analytics and advertising providers. Read our Cookie Policy for more information about these technologies and the controls available to you.

We do not sell your personal information or publish it publicly. We share relevant information with service providers where needed to operate the store, including delivery providers, payment and instalment providers, hosting and security providers, technical support providers, customer communication and email services, and analytics and advertising providers where applicable. We may also disclose information where required by law or necessary to address fraud, protect rights, or respond to a valid request from an authorised authority.

Some service providers may process or store information outside Kuwait. Where this occurs, we take appropriate steps required by applicable law for the relevant processing and transfer.

We retain information for as long as needed for the purposes described in this policy, including fulfilling orders, supporting warranties, resolving disputes, and meeting legal or accounting requirements. Retention periods vary by the type of information and the reason it is held.

We use reasonable technical and organisational measures to protect personal information. No online system or transmission method can guarantee absolute security. Keep your account password confidential and notify us if you suspect unauthorised account activity.

If you follow a link to another website or communicate through a third-party platform, that provider’s privacy policy also applies.

We may update this policy to reflect changes in our services or practices. The current version is published on this page with its last updated date.

For privacy questions or requests, email [email protected] or contact us on WhatsApp at +965 22204965.