Returns & Refunds

For change-of-mind returns or exchanges, contact us within 14 days of receiving your order. The product must be sealed, unopened, unused, and in its original condition, with its original packaging, accessories, labels, seals, and any accompanying gifts. Your order number or proof of purchase is required.

Opened or used products are not eligible for change-of-mind returns. Products with a fault, delivery damage, or an incorrect description are assessed separately under the applicable product remedies and consumer protection requirements.

Contact us on WhatsApp or by email with your order number, the product you would like to return, and the reason for your request. Include photos or a video if there is damage, a fault, or an incorrect item. Our team will confirm the next steps and arrange collection where appropriate. Contact us before sending any product back. Once received, we inspect the product to confirm its condition and eligibility.

We do not charge an additional collection or restocking fee for an eligible return. The amount paid for the returned product is refunded, taking account of any discounts applied. Original delivery charges are not refundable for change-of-mind returns after dispatch. Delivery charges relating to a confirmed faulty, damaged, or incorrectly supplied product will be addressed as part of the resolution, in accordance with applicable law.

You may request cancellation of a standard order before it is dispatched. Once dispatched, requests are handled under the returns process.

Assembly begins when the order is placed, including opening component packaging and installing parts. Gaming PC and PC build orders cannot be cancelled or returned because of a change of mind once placed. This restriction does not remove your rights relating to faulty goods or an order that does not match the agreed specifications.

Delivered digital codes, gift cards, and activated software or subscriptions are not eligible for change-of-mind returns once supplied, revealed, redeemed, or activated, subject to applicable law.

If a product arrives damaged, faulty, or different from what you ordered, contact us promptly, ideally within 24 hours of delivery, with your order number and supporting photos or video. Keep the packaging and accessories available for inspection. We will assess the issue and arrange the appropriate repair, replacement, or refund according to the circumstances and applicable law. The request to report problems promptly does not remove rights that apply to faults discovered later.

We initiate an approved refund promptly after receiving the returned product and confirming that it meets the applicable conditions. Refunds are normally issued through the original payment method. The amount typically appears within 2–12 working days, depending on your bank or payment provider.

For instalment purchases, the provider processes adjustments to your payment schedule and any refund due after we submit the refund. Contact us if you need confirmation that it has been processed.

Most products carry a one-year warranty. The exact warranty period, coverage, and service provider depend on the product and the applicable manufacturer or distributor terms. Keep your invoice or order number for warranty requests. Contact us if you need confirmation of a product’s warranty before purchasing.

Warranty generally covers manufacturing defects. It does not cover damage caused by misuse, accidental impact, liquids, unauthorised modification or repair, or normal wear and tear, subject to applicable law and the relevant warranty terms.

Depending on the product, warranty service may be handled by AX Store or the authorised distributor or service centre. We will help identify the appropriate service route. A warranty request may require inspection before a remedy is confirmed. Available remedies depend on the fault, the applicable warranty terms, and your statutory rights.

Contact us on WhatsApp at +965 22204965 or email Hello@ax.com.kw. Customer support is available Sunday–Thursday, 10:00 AM–10:00 PM, and Friday–Saturday, 4:00 PM–10:00 PM, Kuwait local time.